About the Team

The Performance Excellence team is transforming how DoorDash measures and improves quality. We’re building a scalable, automated QA system that delivers real-time insight into every customer interaction—powering faster decisions, better coaching, and a safer experience for customers, Dashers, and merchants. We’ve proven success in support and are now expanding our quality coverage into high-impact domains like Fraud, Integrity, and Risk.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.