About Yuma AI:

Yuma is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce. We are one of the leaders in this space and we offer one of the most advanced platforms to date, supporting over 100 paying customers. Our agents replicate human capabilities by taking actions and retrieving information from external services as needed. Our top merchants automate over 80% of their support tickets through Yuma. Yuma was founded by Guillaume Luccisano, a 3rd time YC founder, and now boasts a team of 20 highly dedicated, talented people driven to deliver the best value to our customers through AI.

Role Overview

We remain a small team of 7 engineers, but we are intense and we move very quickly! Fast iteration is key. In the past 2 years since Yuma’s founding, we’ve built a lot, but there is still much more to do! We operate at startup speed and handle everything: product iterations, A/B testing, LLM research, AI Agents pipeline, new feature development, performance optimizations, and more. We are intensely focused on delivering value to our users and on product excellence. That is the only thing that matters. Our backend is a standard Ruby on Rails API powered by PostgreSQL, Redis, and Sidekiq. Our frontend uses Next.js and React. We already handle a significant load, ingesting and processing millions of support tickets per month and millions of e-commerce data points per day. We are definitely not a 9-to-5 team, and we are heavily committed to delivering excellence throughout our craft.