Join the ACI Learning Adventure!

Our Mission

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.

The ACI Team

Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.

Purpose-Driven Culture

At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity

Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

What You’ll Do

As the Manager of Customer Experience, you’ll lead the design and execution of initiatives that enhance how learners and enterprise clients interact with our e-learning platforms. You’ll serve as the voice of the customer across the organization—bringing insights, empathy, and action to every interaction. Your leadership will be pivotal in driving satisfaction, platform adoption, and long-term user value.

Here’s how you’ll make an impact:

Customer Journey & Experience Strategy

• Design, implement, and manage programs that elevate the end-to-end customer experience.
• Define and monitor journey metrics such as NPS, CSAT, and CES, using trends to drive strategic improvements.
• Analyze usage patterns, support tickets, and survey data to uncover and resolve key customer pain points.
• Build systems to collect qualitative and quantitative insights and embed them into decision-making processes.

Cross-functional Collaboration

• Act as a customer advocate across Product, Platform Operations, and other internal teams.
• Translate feedback patterns into actionable recommendations for platform and process enhancements.
• Collaborate with cross-functional stakeholders to align experience goals with business priorities.
• Partner with operations teams to refine onboarding and support workflows for both enterprise and individual users.

Customer Communication & Enablement

• Create and optimize educational resources such as onboarding guides, knowledge bases, and training sessions.
• Proactively manage communications around platform updates, ensuring transparency and clarity.
• Monitor how customers respond to new features or platform changes and adjust messaging as needed.

Data & Insights

• Collect and analyze customer behavior and sentiment data to uncover actionable insights.
• Use data storytelling to influence product, support, and leadership teams.
• Drive a culture of customer-centric decision-making using insights from CRM and feedback platforms.

What You’ll Need (Requirements)

We’re looking for a customer-centric leader with a knack for strategy, communication, and operational excellence. Here's what will help you succeed:

• 5+ years of experience in customer experience, success, or user engagement roles
• At least 2 years working with e-learning platforms (LMS or similar)
• Hands-on experience with tools like Zendesk and Salesforce
• Proven ability to manage customer feedback loops and engagement initiatives

What Will Make Us Love You

• Deep understanding of user behavior in online learning environments
• Demonstrated success improving satisfaction and loyalty in digital/SaaS ecosystems
• Collaborative leadership style with a passion for cross-functional alignment
• Skilled in interpreting customer data and turning it into strategic actions

What We’re Counting On From You

30-Day KPIs

• Complete platform onboarding and training, including advanced platform features and user flows
• Audit 5–10 recent customer support and implementation cases to identify early themes
• Identify the top 3 customer pain points or experience gaps using available data

60-Day KPIs

• Propose and begin execution of 1–2 quick wins to improve customer experience (e.g., onboarding update, Help Center refresh)
• Establish baseline metrics and a reporting cadence for CX performance (e.g., CSAT, NPS, support responsiveness)
• Initiate user segmentation analysis to define tailored strategies for enterprise vs. individual users

If you're passionate about customer empathy, platform improvement, and creating meaningful digital experiences, this role offers the opportunity to make a significant and lasting impact on how our users learn, engage, and succeed.

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting.

Pay range

$100,000 - $125,000 USD

Why ACI Learning is Your Next Big Move

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.

One free course each year after 90 days — advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.