Job Description:

• Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
• Create service tickets and route them to various service agencies
• Act as liaison between clients and field technicians
• Respond service order requests via phone and email
• Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
• Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.

Qualifications:

• Dispatch and/or Call Center experience, preferred
• Must be able to communicate clearly and professionally, both verbally and in writing
• Must have working knowledge of computers
• Must be able to prioritize and communicate priorities effectively
• Ability to handle multiple projects simultaneously and autonomously
• Must be flexible to adjust to changes within the Company, either of procedural or organizational nature

Computer Generated Solutions (CGS) is a global provider of business applications, enterprise learning, and outsourcing services with over 40 years of experience. Headquartered in New York City, CGS supports various industries including fashion, technology, consumer goods, retail, healthcare, and hospitality. They offer a robust suite of services such as enterprise resource planning (ERP), product lifecycle management (PLM), electronic data interchange (EDI), supply chain management, and business process outsourcing (BPO). CGS aims to empower businesses to thrive by integrating advanced technology and strategic consulting, focusing on enhancing operational efficiency and driving breakthrough performance globally across North America, South America, Europe, the Middle East, and Asia.