Job Description:

• Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
• Create service tickets and route them to various service agencies
• Act as liaison between clients and field technicians
• Respond to service order requests via phone and email
• Fulfillment of any additional requirements set forth by Senior Management and deemed necessary within the scope of the job function
• Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.

Qualifications:

• Dispatch and/or Call Center experience, preferred
• Must be able to communicate clearly and professionally, both verbally and in writing in both English and French languages
• Must have working knowledge of computers
• Must be able to prioritize and communicate priorities effectively
• Ability to handle multiple projects simultaneously and autonomously
• Must be flexible to adjust to changes within the Company, either of procedural or organizational nature

CGS is a global provider of business applications, enterprise learning, and outsourcing services. For over 40 years, CGS has delivered software, services, and learning solutions to help clients drive efficiency, reduce costs, and improve performance. Their solutions include enterprise resource planning (ERP), product lifecycle management (PLM), supply chain management (SCM), and learning management systems (LMS). CGS serves a diverse range of industries, including fashion, apparel, retail, manufacturing, and consumer goods, providing comprehensive support from strategy to implementation and ongoing management. They focus on digital transformation and operational excellence.