Who We Are

We’re a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the globe, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.

About the Opportunity

Synthesis Health is looking for a product analyst to work closely with our cross-functional teams, including development, QA, support, and implementation, to ensure smooth execution of product initiatives. This position is anticipated to start in September of this year.

Key Responsibilities:

• Assists the Product Manager in gathering and analyzing product requirements for software development.

• Works with developers and QA teams to clarify requirements and resolve roadblocks.

• Supports the implementation team by providing product knowledge and technical assistance.

• Creates and maintains internal and external documentation, including user guides, release notes, and FAQs.

• Assists in developing training materials for internal teams and end-users.

• Conducts product training sessions for implementation, support, and sales teams.

• Collaborates with QA teams to review test plans, validate feature functionality, and provide feedback.

• Identifies gaps in product functionality based on testing and user feedback.

• Works with the support team to analyze reported issues, identify root causes, and propose solutions.

• Maintains a knowledge base of common issues and best practices for troubleshooting.

• Conducts market analysis to identify trends, competitive offerings, and customer needs.

• Gathers user feedback to refine product features and usability.

About the Right Candidate

You can work in a fast-paced environment and juggle multiple projects with overlapping deadlines.

Qualifications

• Bachelor’s degree in business administration, healthcare administration, product management, strategy, or other related field.

• One year of experience in product analysis, business analysis, or QA in a healthcare or medical imaging environment.

Preferred Qualifications

• Experience with medical device software development in a regulated industry.

• Understanding of DICOM, PACS, and medical imaging workflows.

• Experience with JIRA, Confluence, or other product management tools.

You will adhere to our company’s values and behaviors and incorporate them in your interactions with colleagues and customers.

Values:

1. Clinical service first. 2. Collaborate with our customers. 3. Listen, respect, learn. 4. Innovate to excel.

Behaviors:

1. Be nice. 2. Be creative. 3. Be honest. 4. Be helpful.

Compensation and Benefits

Compensation is paid in the currency of the country where the individual is hired. Synthesis participates in location-based compensation plans and package will be adjusted to align with company hired. For this position, the salary range is $55,000 - $75,000 CAD.

Other benefits include but not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.